General Resources
311
Provides residents, businesses and visitors with easy access to non-emergency City services, programs and information 24/7.
Submit a service request online, through the app, or by calling 311.
211
A helpline and online database of Ontario's community, social, government and health related services.
Search for support by calling 211 at any time or by searching online.
Report a Non-Emergency
Non-emergency incidents can include parking and traffic violations, damage to property, graffiti, fraud, and theft.
Non-emergency incidents can be reported to Toronto Police online.
Mental Health Resources
Gerstein Crisis Centre
Provides crisis intervention to adults (16+) experiencing mental health crisis. Services include telephone crisis counselling, mobile crisis team and 3-5 day stays at the 10-bed crisis house.
Call 416-929-5200 for immediate assistance or search their website for more information.
Kids Help Phone
A confidential, anonymous phone and internet counselling and referral service for children and youth. Kids Help Phone provides 24/7 services and support on topics like bullying, dating, family, friendship and health.
Call 1-800-668-6868 if you are experiencing feelings of distress.
Toronto Seniors Helpline
A single point of access for receiving information and access to community, home, and crisis services. Services are available in over 100 languages through a phone interpretation service. The helpline is open 365 days a year, 9am–8pm Monday to Friday and 10am–6pm on weekends and holidays.
Seniors and caregivers can call 416-217-2077 to access information and referrals for community and homecare services.
Tenant Resources
The Advocacy Centre for Tenants Ontario
The Advocacy Centre for Tenants Ontario (ACTO) is a specialty community legal clinic with a mandate to advance and protect the interests of low-income tenants.
Visit their website or call 1-866-245-4182 for more information.
Federation of Metro Tenant Associations
Federation of Metro Tenant Associations (FMTA) provides information about tenant rights and responsibilities in 150 languages.
Call their hotline at 416-921-9494 or visit their website to learn more about your rights as a tenant.
Community Legal Education Ontario
Community Legal Education Ontario (CLEO) produces clear, accurate and practical legal information to help people understand and exercise their legal rights.
Visit their website for resources.
City Guide on Tenant Rights & Responsibilities
If you have a question related to your tenancy or your rights and responsibilities as a tenant, find answers to common questions and learn more about organizations who are best to contact regarding your issue.
Visit the website to learn more.